Customer Service

We are here to help. In this section, find information about billing, payments, and our services. Please see here for a list of FAQs.

myNLhydro – Manage your account online!

Easily manage your account online by registering for myNLhydro.
“myNLhydro” keeps things simple – you can access your account  information and history anytime, anywhere, and on any device.


Getting Connected

For service information, new construction and getting connected, click here.


Payment Options

Hydro has several convenient ways for you to pay your bills. Click here for more.


Customer Billing

Sign up for Ebilling and learn how to read your bill here.


Electricity Rates

What are the current rates?  How do rates get set?  Find out here.


Demand Charges (commercial customers)

For our commercial customers – learn about your demand charges, what are they, why do we charge them?  Click here for more.


Financing

Newfoundland and Labrador Hydro offers a Financing Plan at a rate of Prime+4%. This is offered to residential customers of Hydro who:

  • have an active account
  • own the premise for which the loan is required.
  • Customers who are renting or have a rental purchase agreement are not eligible.
  • Customer must have a satisfactory collection/credit status whereby the applicant has no arrears with NLH and does not have any active or unmet collection activities in the last 12 months; and has never had a notice of disconnection issued against him or her

Financing is available upon credit approval for:

Product

Maximum Amount Financed

Maximum Term of Financing

Heat Pump

$10,000

60 months

Basement and Attic Insulation

$5,000

60 months

For full financing details and application form, click here

Energy Efficiency Loan Program

In addition to Hydro financing, the new Energy Efficiency Loan Program (EELP), brought to you by the Government of Newfoundland and Labrador and takeCHARGE, is offering a reduced interest rate of Prime+1.5% for on-bill financing of insulation, heat pumps and home energy assessments. Through EELP, eligible applicants can receive low-interest financing for up to $10,000 over a maximum of five years.

Please be advised that in addition to Hydro’s regular Customer Financing criteria, to qualify for the low interest financing you must meet the following additional requirements:

  • Primary heat must be Electric
  • You must have a minimum of one year history with Newfoundland and Labrador Hydro
  • Your property must have at least 12 months of history with Newfoundland and Labrador Hydro
  • Your home must meet minimum insulation levels at the time of application

Full EELP program details are available on the takeCHARGE website.


Energy Savings
takeCHARGE is a joint partnership betweeen Newfoundland and Labrador’s two electricity utilities: Hydro and Newfoundland Power.  We work together to bring energy efficiency awareness and rebate programs to everyone in Newfoundland and Labrador.

Business Programs

Residential Programs


Rate Stabilization Plan Refund

For common questions and answers – see our FAQ page.

View the order from the Public Utilities Board here.


Outages and the electricity system

For information about  planned and unplanned outages and the workings of the provincial electricity system, please see System Information

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Easements and Right of Ways
What is an easement and why are easements required?  Get answers here.