Customer Service

Sign up for e-billing and win!

Sign up for e-billing between September 1, 2017 and October 31, 2017 and be entered to win a $250 account credit.
Sign up for eBilling by emailing us at, online through myNLhydro, or by calling our Customer Service Representatives at 1.888.737.1296 during normal business hours (8:30-4:00 M-F).

Please provide your account number(s) and email address.
Full contest rules

We are here to help. In this section, find information about billing, payments, and our services. Please see here for a list of FAQs.

myNLhydro – Manage your account online!

Easily manage your account online by registering for myNLhydro.
“myNLhydro” keeps things simple – you can access your account  information and history anytime, anywhere, and on any device.

Getting Connected

For service information, new construction and getting connected, click here.

Payment Options

Hydro has several convenient ways for you to pay your bills. Click here for more.

Customer Billing

Sign up for Ebilling and learn how to read your bill here.

Electricity Rates

What are the current rates?  How do rates get set?  Find out here.

Demand Charges (commercial customers)

For our commercial customers – learn about your demand charges, what are they, why do we charge them?  Click here for more.

Energy Savings
takeCHARGE is a joint partnership betweeen Newfoundland and Labrador’s two electricity utilities: Hydro and Newfoundland Power.  We work together to bring energy efficiency awareness and rebate programs to everyone in Newfoundland and Labrador.

Business Programs

Residential Programs

Rate Stabilization Plan Refund

For common questions and answers – see our FAQ page.

View the order from the Public Utilities Board here.

Outages and the electricity system

For information about  planned and unplanned outages and the workings of the provincial electricity system, please see System Information

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Easements and Right of Ways
What is an easement and why are easements required?  Get answers here.