devicesHydro has launched a new mobile and web portal platform to better serve you, our customers.

myhydro keeps things simple – you can now access your account anytime, anywhere, and on any device.

Here, you will find up-to-date information about your account and enhanced  self – service options.

Registered users can easily and conveniently:

  • View account balance, payment history, and set up payment options online
  • Subscribe to text and email notifications for planned and unplanned power outages
  • View and report power outages online
  • Subscribe to payment reminders via text and email notifications
  • Sign up for paperless e-billing and the Equal Payment Plan
  • Track and manage your electricity usage in easy-to-read charts, set budget goals, compare your power usage year after year, or against the average usage of the residents in your neighbourhood
  • Submit a service request, including change of address.

Any questions or difficulties with registering, please call us directly at 1.888.737.1296 or email

Please note that due to system maintenance MyHydro will be unavailable from 4-6 pm on Feb 23, 2017